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  #1  
Old 09-24-2017, 05:38 PM
flohse flohse is offline
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Secure CRT App on iOS 11

I really like the iPhone app for occasional use. After upgrading my iPhone to iOS 11 I found out that the hide keyboard icon seems to be missing in landscape mode. In portrait mode the icon is shown. I didn't have this problem under iOS 10.

Can you please provide a fixed version?

Regards,
Frank
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  #2  
Old 09-25-2017, 09:38 AM
ekoranyi ekoranyi is offline
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Hi flohse,

I'm sorry to hear you're having trouble.

I've asked out QA/DEV team to review the issue. We'll be sure to update you as soon as we have additional information.

Would it be possible for you to provide a screenshot that demonstrates the issue? To help ensure we don't accidentally expose sensitive data please email it to Support@VanDyke.com with "Attn: Eric Forum Post 12829" in the subject line.
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  #3  
Old 09-26-2017, 05:21 AM
flohse flohse is offline
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Hello Eric,

screenshots have been sent.

Regards,
Frank
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  #4  
Old 09-26-2017, 08:12 AM
ekoranyi ekoranyi is offline
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Hi flohse,

I received your email and have gotten the additional information to our QA/DEV team.

Thank you for taking the time to help up improve our product.
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  #5  
Old 09-29-2017, 07:25 AM
flohse flohse is offline
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This problem still exists on iOS 11.0.1.

I found another problem. Having an active session SecureCRT on iOS 11.0.1 crashes, when you try to mark some text from the session window. This problem should be easy to reproduce.

Regards,
Frank

Last edited by flohse; 09-29-2017 at 07:27 AM.
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  #6  
Old 09-29-2017, 08:36 AM
ekoranyi ekoranyi is offline
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Hi flohse,

Thanks for the update. We have been able to reproduce what you're seeing on the iPhone as far as the hide keyboard option. Our QA/DEV team is currently investigating the issue.

Can you elaborate on what you mean when you say "mark some text".
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Last edited by ekoranyi; 09-29-2017 at 08:39 AM.
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  #7  
Old 09-30-2017, 01:36 AM
flohse flohse is offline
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Hello Eric,

if you touch the display and move your finger for selecting text in the session window, i.e. for copying text to the clipboard, SecureCRT now crashes on the attempt to select the text.

Simply try to select text from the session window as you would do in any other app.

This was observed on iOS 11.0.1. But I think it would also apply for iOS 11.

Regards,
Frank
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  #8  
Old 10-02-2017, 08:10 AM
ekoranyi ekoranyi is offline
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Hi flohse,

Thank you for the additional information and clarification. I've asked out QA/DEV team to review the issue. We'll be sure to update you as soon as we have additional information.

If you would like to be contacted directly please send an email to Support@VanDyke.com with "Attn: Eric Forum Post 12829" in the subject line.
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  #9  
Old 10-24-2017, 02:09 PM
flohse flohse is offline
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Hello Eric,

any feedback from the QA/DEV team?

Regards,
Frank
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  #10  
Old 10-24-2017, 02:27 PM
ekoranyi ekoranyi is offline
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Hi flohse,

I don't yet have any new information. I'll be sure to let you know as soon as I get an update.
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--Eric

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  #11  
Old 11-03-2017, 06:06 AM
flohse flohse is offline
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I just want to inform that this issue also exists on iOS 11.1.

Regards,
Frank
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  #12  
Old 11-03-2017, 08:17 AM
ekoranyi ekoranyi is offline
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Hi flohse,

Thanks for the update, I've updated the ticket to reflect the new information.
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  #13  
Old 12-19-2017, 02:08 PM
RyanW RyanW is offline
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Any movement on this?

Also, since I save SecureCRT settings to DropBox can the app be made to pull from there dynamically. That would make it ever so much more useful.
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  #14  
Old 12-19-2017, 03:22 PM
berdmann berdmann is offline
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Hi RyanW,

Our developers are still investigating the iOS 11 compatibility issues. We will be sure to post here as soon as there is an update.


As for your Dropbox inquiry...

I have added this thread to a feature request in our product enhancement database to include the ability to utilize a configuration stored in Dropbox for iOS. Should a future release of SecureCRT include this feature, notification will be posted here.

If you prefer direct email notification, contact support@vandyke.com and include "Feature Request - Forum Thread #12829" in the subject line.
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--Brittney

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  #15  
Old 01-22-2018, 05:24 AM
flohse flohse is offline
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Hello Eric, Hello Brittney,

I have reported this issue on 25th, September 2017. This issue has been under investigation for the last 4 month. Have you made any progress so far?

The stagnation could lead to the assumption that the support for SecureCRT on iOS has been dropped what I really would regret although I also quite well understand that SecureCRT on iOS is not your high priority product.

Kind Regards,
Frank

Last edited by flohse; 01-22-2018 at 05:30 AM.
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