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Old 08-29-2019, 06:16 AM
jigar.mandalia jigar.mandalia is offline
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Join Date: Aug 2019
Posts: 1
Failed to open the host key database file

We are running SecureCRT on Windows server 2016 standard. We recently added a new session but when we try to access the newly added device, we are observing an error message as below:

Failed to open the host key database file
C:SecureCRT Config\Config\KnownHosts\HostKeyDB.txt.

Access is denied.

We checked the host key database file and understood that there is no entry for newly added device.

Please help for the same.
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Old 08-29-2019, 09:11 AM
bgagnon bgagnon is offline
VanDyke Technical Support
Join Date: Oct 2008
Posts: 4,634
Hi jigar.mandalia,

Please send an email to support@vandyke.com. In the subject line, please include Attn Brenda - Forum Thread #13891.

In the body of that email, please include:
  • Name of your company

  • Serial number for SecureCRT (Help / About SecureCRT…)

VanDyke Software
Technical Support
(505) 332-5730
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