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  #1  
Old 04-28-2019, 03:19 AM
tamirh tamirh is offline
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Join Date: Apr 2019
Posts: 1
connecting to linux machines not working as it should

hi guys,
im facing a problem with proper connection to linux based servers.
the color scheme looks not good, symbols not appeering as it should and some keyboard keys and bindings are not working.
for example using tmux and vim, not showing the correct colors and the ALT key is not wokring.
my Emulation settings are set to LINUX with ANSI Color checkbox selected.

using other SSH clients are working fine.
any ideas?
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  #2  
Old 04-28-2019, 02:44 PM
berdmann berdmann is offline
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Join Date: Aug 2017
Posts: 233
Hi tamirh,

In order to effectively troubleshoot this issue, can you please send an email to support@vandyke.com with "ATTN: Brittney, Forum Thread# 13519" in the subject field.

Please include the version of SecureCRT that you are running and the serial number associated with your license? (Both of which can be located in Help > About SecureCRT)

Please attach a graphic depicting the display issues in SecureCRT and a graphic of the display of your connection to the same host from the other terminal emulator that you tested with.
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--Brittney

VanDyke Software
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support@vandyke.com
(505) 332-5730
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  #3  
Old 07-30-2019, 01:30 PM
teggenberger teggenberger is offline
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Join Date: May 2014
Posts: 9
I had this same question. Do i really have to open a ticket to get an answer?
If not, what's the fix?
Thanks.
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  #4  
Old 07-30-2019, 01:37 PM
teggenberger teggenberger is offline
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Join Date: May 2014
Posts: 9
nvmd, found it under Properties/Terminal/Emulation - choose 'linux'
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  #5  
Old 07-30-2019, 02:51 PM
berdmann berdmann is offline
VanDyke Technical Support
 
Join Date: Aug 2017
Posts: 233
Hi teggenberger,

It is generally easier to troubleshoot display issues via email, so that we can collect a screenshot and raw log if necessary.

Our customers whom have experienced display issues connecting to Linux servers tend to have a better experience with their display using the Xterm emulation over the Linux emulation.

However, it sounds like your display issues have cleared up after switching the emulation to Linux, is that correct?
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--Brittney

VanDyke Software
Technical Support
support@vandyke.com
(505) 332-5730
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