Failed to generate file name for the cache. Check to see that cache

[skarthi146]

Hi there,

I am just trying to open the file in linux server by double clicking on file name in SecureFx 7.2.3(x64 build 500).

and getting the following error message

"Failed to generate file name for the cache.
Check to see that cache directory specified exists"

until last week I could open the file, but today i see this issue and i dont know how to fix it..

for now i am first downloading the file to my local computer and opening it in notepad++... the file itself small in size (only KBs).

highly appreciated Any help on this issue..

thanks.

[ekoranyi]

Hi skarthi146,

I'm sorry you're having trouble.

To check to see that cache directory specified exists please navigate to Options > Global Options > File Transfer > Options. Here you will find the path to the configured Cache directory. The default path is:

C:\Users\<YourUserName>\AppData\Local\Temp

Does the specified path exist on your computer? If not, does updating this value to a valid path correct the issue?

[skarthi146]

It worked.. i went there and changed the directory name to something that will always exists..

thanks a lot for your help.