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  #1  
Old 04-24-2006, 09:57 AM
StefanBuchman StefanBuchman is offline
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Join Date: Aug 2004
Posts: 4
New v2.6 service not starting on reboot

Anyone experience any issues with the new v2.6 service not starting on a reboot of the server? It will start find manually afterwards.

Thanks,


Stefan
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  #2  
Old 04-24-2006, 05:20 PM
jjh jjh is offline
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Join Date: Feb 2004
Posts: 819
Hello Stefan.

What version of Windows are you using?

Do you find any entries in the System event logs that
indicate any trouble when VShell would have been trying to
start?

Can you provide the output from running the cacls command on
the VShell hostkey and hostkey.pub files?

Thank you

JJH
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  #3  
Old 04-25-2006, 12:47 PM
StefanBuchman StefanBuchman is offline
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Posts: 4
I'm running Windows Server 2003 R2 and v2.6 of VShell. The eventlog indicates that the VShell service timed out trying to start.

The cacls output is below:

C:\Program Files\VShell\hostkey BUILTIN\Users:R
BUILTIN\Power Users:C
BUILTIN\Administrators:F
NT AUTHORITY\SYSTEM:F
NT AUTHORITY\TERMINAL SERVER USER:C

C:\Program Files\VShell\hostkey.pub BUILTIN\Users:R
BUILTIN\Power Users:C
BUILTIN\Administrators:F
NT AUTHORITY\SYSTEM:F
NT AUTHORITY\TERMINAL SERVER USER:C

Thanks,

Stefan
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  #4  
Old 04-25-2006, 04:36 PM
jjh jjh is offline
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Join Date: Feb 2004
Posts: 819
Hi Stefan.

It looks like you may have too many permissions on the
Hostkey and Hostkey.pub files. If you look at your VShell
log file, you might see a message that there are too many
permissions on those files. Try changing the permissions
on the Hostkey file to be:

Administrators - Full Control
System - Full Control
and no other permissions

and change the permissions on the Hostkey.pub file to be:

Users - Read
Administrators - Full Control
System - Full Control

After you make those changes, does the VShell service start
automatically after a reboot?

Thank you
JJH
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  #5  
Old 04-25-2006, 10:15 PM
StefanBuchman StefanBuchman is offline
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Join Date: Aug 2004
Posts: 4
Hi JJH,

The service is still not starting on a reboot. There is a message in the log regarding not having the expected permissions.

I did permission the files as described but still get the same message and the service does not start when the server is rebooted.

C:\Program Files\VShell\hostkey BUILTIN\Administrators:F
NT AUTHORITY\SYSTEM:F

C:\Program Files\VShell\hostkey.pub BUILTIN\Administrators:F
NT AUTHORITY\SYSTEM:F
BUILTIN\Users:R

Thanks,

Stefan
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  #6  
Old 04-26-2006, 09:21 AM
jjh jjh is offline
VanDyke Customer Support
 
Join Date: Feb 2004
Posts: 819
Hi Stefan.

Thank you for trying that. I would expect there not to be
any messages in the VShell logs regarding the permissions
after you made that change.

Would you be able to provide us with your VShell log?

Since that file may contain sensitive data, you might want
to send it to us at support@vandyke.com and reference this
forum thread.

One other thing I'd like you to try is to remove the
KeyboardInteractive.dll file from the Plugins directory in
the VShell installation folder. You'll need to actually
remove the file as opposed to just renaming it.

Do you get better behavior after removing that file?

Thank you
JJH
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  #7  
Old 04-27-2006, 07:52 AM
StefanBuchman StefanBuchman is offline
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Join Date: Aug 2004
Posts: 4
Removing the KeyboardInteractive.dll did not have any effect. I'm e-mailing the log file to support now.

Thanks,

Stefan
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  #8  
Old 04-27-2006, 09:24 AM
jjh jjh is offline
VanDyke Customer Support
 
Join Date: Feb 2004
Posts: 819
Hi Stefan.

Thanks for letting me know. I'll look for your e-mail
message. You can go ahead and put the dll back if you
haven't done that already.

JJH
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  #9  
Old 02-25-2008, 02:51 PM
Xtos Xtos is offline
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Join Date: Jan 2008
Posts: 7
Was there ever a solution to this?

-Xtos
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  #10  
Old 02-25-2008, 04:28 PM
jjh jjh is offline
VanDyke Customer Support
 
Join Date: Feb 2004
Posts: 819
Hello Xtos.

This thread continued via e-mail and it resulted in a newer
version of VShell 2.6 that resolved the problem. VShell
2.6.4 should include the fix that Stefan needed. You can
download that version from the following web page:

http://www.vandyke.com/download/vshell/2.6/index.html

Does that version or version 3.0 start for you after a
reboot?

What version of VShell do you have installed?

Is this a new installation of VShell or one that you hadn't
rebooted before?

Thank you

JJH
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