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Old 07-31-2014, 07:02 AM
rutledj rutledj is offline
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Join Date: Jul 2014
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Problem with connection and public key.

We have been using vshell for a good while now without issues. After a recent server reboot (Windows Server 2008 R2 64bit) a connection that uses a public key and was working fine no longer works.

The logs are below. We are using version 308.6 (x64 build 476) of vshell. Would appreciate any insight.

[redacted log file]

Last edited by rtb; 07-31-2014 at 09:31 AM.
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Old 07-31-2014, 09:36 AM
rtb rtb is offline
VanDyke Technical Support
Join Date: Aug 2008
Posts: 4,306
Hi rutledj,

Thanks for the post. VShell log files contain IP addresses, usernames and other sensitive information not appropriate for a public forum. Please send log files to support@vandyke.com.

With that said, the log file does appear to indicate that there is a problem retrieving the user account information. You may consider taking a look at the Windows event logs to see what problem might exist. If this is a domain account you may also consider looking at the relationship between the machine where VShell is installed and the domain controller.

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