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  #1  
Old 01-25-2018, 12:19 AM
tenwx tenwx is offline
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Exclamation SecureCRT crash on 10.13.3

Here is the crash log file which attached below.
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  #2  
Old 01-25-2018, 07:48 AM
bgagnon bgagnon is offline
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Hi tenwx,

I am sorry to hear that SecureCRT crashed.

The fact a report was generated means core files are not enabled or "other" does not have write permissions on the /cores directory.

Please enable Create core file when application crashes in the General category of SecureCRT's Global Options. Please also check permissions on the /cores directory.

Then, if/when SecureCRT crashes again, please contact support@vandyke.com and reference "Forum Thread #12987" and you will be provided instructions on how to upload the crash dump file to us. If not writing from an email address associated with your VanDyke Software download account, please let us know the email address that is associated with it.

At that time, please also let us know of any known circumstances preceding the crash so that info can be included in the bug report.
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  #3  
Old 01-25-2018, 08:44 AM
bgagnon bgagnon is offline
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Hi tenwx,

Please also attach a screenshot to the email you send with details about your Mac's hardware from the About This Mac dialog.
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  #4  
Old 02-19-2018, 09:40 AM
bgagnon bgagnon is offline
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Hi tenwx,

The developers believe they have resolved this issue in a pre-release build.

If you are interested in receiving the information to download the build, please send an email to support@vandyke.com and include "Bug Report - Forum Thread #12987" in the subject line.

If contacting us through an email account other than the one used to create your download account, please advise us of the download account email address.
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support@vandyke.com
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Last edited by bgagnon; 02-19-2018 at 12:01 PM. Reason: Subject line clarification
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  #5  
Old 02-19-2018, 10:12 AM
tenwx tenwx is offline
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Quote:
Originally Posted by bgagnon View Post
Hi tenwx,

The developers believe they have resolved this issue in a pre-release build.

If you are interested in receiving the information to download the build, please send an email to support@vandyke.com and include "Feature Request - Bug Report #12987" in the subject line.

If contacting us through an email account other than the one used to create your download account, please advise us of the download account email address.


OK, Thanks! Please send me the pre-release build.
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  #6  
Old 02-19-2018, 12:00 PM
bgagnon bgagnon is offline
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Hi tenwx,

I am awaiting your direct contact per the earlier instructions:

Quote:
If you are interested in receiving the information to download the build, please send an email to support@vandyke.com and include "Bug Report - Forum Thread #12987" in the subject line.

If contacting us through an email account other than the one used to create your download account, please advise us of the download account email address.
[BG: I fixed the munged subject line though. ]
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support@vandyke.com
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  #7  
Old 02-22-2018, 08:49 AM
bgagnon bgagnon is offline
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Hi all,

As a note, I was inaccurate in my earlier post. For this issue, there is a new special build available that we hope (if SecureCRT crashes) will gather more info about this issue so our developers can continue to investigate.
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