VanDyke Software Forums

Go Back   VanDyke Software Forums > SecureCRT 5.1/SecureFX 3.1/VShell 2.6 Beta
User Name
Password
Register FAQ Members List Calendar Search Today's Posts Mark Forums Read

 
 
Thread Tools Display Modes
  #1  
Old 03-11-2005, 05:26 PM
gan's Avatar
gan gan is offline
Registered User
 
Join Date: Mar 2005
Location: Norway
Posts: 86
Crash when connecting to a new session

I'm using securecrt 5.0 Beta build 749 and it keep crash after i been using it for a short period of time. Seems like it happen when i connected/disconnected from several sessions several times and then when i click on the connect button in the toolbar, select a session and press enter it crash with the error message below. I tried to reproduce the crash by starting securecrt and connected/disconnected several times to different sessions (only telnet sessions). Sometimes i just closed the tab and sometimes just typed exit to disconnect the session. After just a few minutes doing this i typed exit to disconnect a session and without closing the tab i clicked connect on the toolbar, selected the same session and pressed enter to connect and it crashed again.

Notification VNotificationSink: SecureCRT.exe - Application Error
The instruction at "0x5f4039e4" referenced memory at "0xfffffff4". The memory could not be "read".

I only connected using telnet, only used 3 different sessions that i connected/disconnected several times, used max 4 tabs and got the "open in a tab" checked. This happen when i use SSH sessions as well so doesn't look like it has anything to do with the protcol used.


Cheers
  #2  
Old 03-14-2005, 03:44 PM
galb galb is offline
VanDyke Developer
 
Join Date: Feb 2004
Posts: 35
Quote:
Originally Posted by gan
I'm using securecrt 5.0 Beta build 749 and it keep crash after i been using it for a short period of time.
What operating system are you using?

Thanks,

Joseph
  #3  
Old 03-14-2005, 05:48 PM
gan's Avatar
gan gan is offline
Registered User
 
Join Date: Mar 2005
Location: Norway
Posts: 86
Using Windows XP Pro with SP2.

Didn't have this kind of problem using any previous release of SecureCRT (4.x and 3.x).

Cheers
  #4  
Old 03-14-2005, 06:00 PM
galb galb is offline
VanDyke Developer
 
Join Date: Feb 2004
Posts: 35
Quote:
Originally Posted by gan
Using Windows XP Pro with SP2.
Excellent.

Someone from our tech support depart will contact you
with instructions for getting us a crash dump file that
we can debug with. Hopefully, this will allow us to
track down the problem in fairly short order.

Thanks,

Joseph
  #5  
Old 03-15-2005, 06:23 AM
gan's Avatar
gan gan is offline
Registered User
 
Join Date: Mar 2005
Location: Norway
Posts: 86
If what's described in the post below is what you want me to do then just tell me where to send/upload the crash dump.

http://forums.vandyke.com/showthread.php?t=225

Cheers
  #6  
Old 03-15-2005, 10:50 AM
Daniel's Avatar
Daniel Daniel is offline
VanDyke Developer
 
Join Date: Jan 2004
Posts: 53
Hi,

Yep, those are the instructions on generating a crash dump file. Can you generate the file and then email it to support@vandyke.com with the subject header ATTN: Daniel?

Thanks,
Daniel
 


Currently Active Users Viewing This Thread: 1 (0 members and 1 guests)
 
Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump


All times are GMT -6. The time now is 01:24 PM.


copyright 1995-2017 VanDyke Software, Inc.