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  #1  
Old 02-13-2013, 08:23 PM
vovochka vovochka is offline
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Suddenly not able to highlight text and select it

I am using Version 6.7.5 (build 411) in windows 8 64bits, all the while no issue for highlight text, but now i couldn't select text in securecrt, when i select text nothing happened...
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  #2  
Old 02-14-2013, 08:58 AM
bgagnon bgagnon is online now
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Hello vovochka,

We have received reports of this type of problem over the years, but rarely has the issue been SecureCRT. We have found that there is not one single solution. Rebooting fixes the problem for many customers.

In light of the fact it sounds like it was working fine and just suddenly stopped working, a reboot is probably the first thing to try.

The following information is not intended as a solution, just an FYI:
Official support for Windows 8 began with SecureCRT 7.0. You might want to check if you are eligible to upgrade on our website here.
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  #3  
Old 02-18-2013, 03:10 AM
vovochka vovochka is offline
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thanks for your support, but it doesn't help even i reboot my laptop, well i will try to upgrade it to version 7 and see how.
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  #4  
Old 02-18-2013, 03:42 AM
vovochka vovochka is offline
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i just installed the version 7, but still no luck...still can't highlight text
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  #5  
Old 02-18-2013, 08:09 AM
bgagnon bgagnon is online now
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Hi vovochka,

Are you using the mouse to highlight/select text?

If so, have you checked that your mouse driver is up-to-date?

Are you able to select text in other applications (using the mouse)?
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  #6  
Old 02-18-2013, 10:15 PM
vovochka vovochka is offline
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yes, i'm using mouse (wired or wireless tried both) to select text, the driver is up-to-date, and i can select in other applications, putty, IE and etc
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  #7  
Old 02-19-2013, 08:22 AM
bgagnon bgagnon is online now
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Hi vovochka,

I am sorry to hear that the selection issue continues.

Are you using Synergy software (keyboard/mouse sharing application) by chance?

Also, a colleague pointed out that protection software (anti-virus, anti-malware) can sometimes cause this behavior.

Quote:
...all the while no issue for highlight text, but now i couldn't select text in securecrt, when i select text nothing happened...
Did anything change on your computer between the time when this was working as expected (the ability to select text) and when it stopped working?
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--Brenda

VanDyke Software
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support@vandyke.com
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Last edited by bgagnon; 02-19-2013 at 09:34 AM. Reason: Added info
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