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Old 08-11-2012, 02:22 PM
rtb rtb is offline
VanDyke Technical Support
 
Join Date: Aug 2008
Posts: 4,306
Hi jstraub,

To assist with this type of issue, we really need specific information.

Would you send me a copy of trace options output (as an attachment) to support@vandyke.com with a subject of Attn: Todd - Forum thread #10623.

Please include the operating system you are using on your Windows machine, the version and serial number for your copy of SecureCRT in the body of your e-mail message.

It may also be helpful to see a debug3 log from OpenSSH.

To enable trace options output, click on the File pull down menu and select Trace Options. If you click the File pull down menu again you should see a check mark next to Trace Options, indicating that trace options output is now enabled.

With Trace Options enabled, you will notice debugging information displayed in the terminal window that isn't normally there by default when SecureCRT is attempting to establish a connection, and at certain times throughout the lifetime of the connection.

Once the problem occurs, you can use the Select All and Copy options from within the Edit menu to transfer the information to the Windows clipboard, and then paste this information into a text editor and save the data as a file.

Trace options output can contain information that does not belong in a public forum. Would you send the file as an attachment to support@vandyke.com with a subject of Attn: Todd - Forum Thread <fill in>.
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