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Old 04-19-2019, 09:14 AM
bgagnon bgagnon is offline
VanDyke Technical Support
 
Join Date: Oct 2008
Posts: 3,942
Hi TXviking,

We will need to see Trace Options output of the connection.

Watch this video.

Or

See this forum post.

You can send the output to support@vandyke.com and reference "Attn Brenda - Forum Thread #13506".

NOTICE: The requested troubleshooting data may include sensitive information (usernames, passwords, publicly-accessible host names or IP addresses, etc.).

Please redact sensitive information that would not be appropriate for email communication prior to sending the requested information.

If there is sensitive information that must be conveyed in order to provide a complete picture of the scenario you're facing, please let us know and we will set up a secure upload mechanism that can be used.
__________________
Thanks,
--Brenda

VanDyke Software
Technical Support
support@vandyke.com
(505) 332-5730
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