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Old 10-29-2018, 02:59 PM
ekoranyi ekoranyi is offline
VanDyke Technical Support
 
Join Date: Jan 2017
Posts: 654
Hi rchapoteau,

I'm sorry you're having trouble. To get a better understanding of what may be causing the sessions to fail I'll need some additional information. Can you provide a log file of a failed connect attmpt via email.

PLEASE DO NOT POST YOUR LOG TO THE FORUMS.

Please take these steps and send the resulting log to Support@VanDyke.com with "Attn: Eric Forum Post 13302" in the subject line.

A YouTube video titled Trace Options Debug Logging in SecureCRT helps demonstrate this process.
  1. Launch SecureCRT and open SecureCRT's main "File" menu and select the "Trace Options" menu item.
  2. Open the "File" menu again and choose "Log Session..."
  3. Specify a path to your Desktop folder and a name of the log file, such as SCRT_Log.txt.
  4. Now attempt your connection again.
  5. When the connection fails, open SecureCRT's "File" menu and look at the "Log Session" menu item. If it has a check-mark next to it, click on it to turn off logging.
  6. Go to your Desktop folder and locate the SCRT_Log.txt file. Please send the SCRT_Log.txt file to me as an attachment to an email. Please don't paste the contents into the body of your message -- please attach it!
__________________
Thanks,
--Eric

VanDyke Software
Technical Support
support@vandyke.com
(505) 332-5730
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