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Old 02-11-2015, 08:57 AM
bgagnon bgagnon is offline
VanDyke Technical Support
 
Join Date: Oct 2008
Posts: 3,997
Hello nomi,

It is difficult to troubleshoot the issue from the provided information.

What version of SecureCRT are you using?

I assume you are running an example script provided by us to import the Putty database, is that correct?

If so, please include the URL where you found the example script.

Did you make any changes to the script?

I can assist better by seeing *your version of the script* (if it has changed), which would mean taking it out of the public forum.

Please contact support@vandyke.com and include "Attn Brenda - Forum Thread #11878" in the subject line (and attach a copy of the script).

NOTICE: The requested troubleshooting data may include sensitive information (usernames, passwords, publicly-accessible host names or IP addresses, etc.).

Please redact sensitive information that would not be appropriate for email communication prior to sending the requested information.

If there is sensitive information that must be conveyed in order to provide a complete picture of the scenario you're facing, please let us know and we will set up a secure upload mechanism that can be used.
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Thanks,
--Brenda

VanDyke Software
Technical Support
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