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Old 04-23-2019, 10:01 AM
berdmann berdmann is offline
VanDyke Technical Support
 
Join Date: Aug 2017
Posts: 213
Hi rsantos,

In order to continue troubleshooting this behavior we will need to convert our correspondence to email.

Can you please send me an email to support@vandyke.com, with "ATTN: Brittney, Forum Post 13510" in the subject field.

In order to determine what might be causing the behavior, it would be helpful to look at a trace debug log. Please attach a trace log of the connection to the remote host in which you are connecting to when you experience the error. You can enable logging in Options > Global Options > File Transfer > Options > Advanced, if you have not already enabled logging.

Once you have confirmed that you have enabled logging output to a file, please re-attempt the connection to this same host. Please attach the resulting log to your email to support.
__________________
Thanks,
--Brittney

VanDyke Software
Technical Support
support@vandyke.com
(505) 332-5730
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