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yesmrvic 01-02-2019 02:55 AM

Cannot Open Cisco devices
Hey guys,

Hope all is well. I just installed SecureFX and SecureCRT bundle on my computer. I've tried to access any of our devices and I keep getting the same error.

Right now I'm trying to login to one of our local switches and it is not working; I keep getting the same error below:

2019-01-02 10:54:32, 00003: RECV : USERAUTH_FAILURE, continuations [publickey,keyboard-interactive,password]
2019-01-02 10:54:32, 00003: SENT : USERAUTH_REQUEST [password]
2019-01-02 10:54:32, 00003: RECV : AUTH_SUCCESS

It keeps retrying again and again saying "Waiting to retry connection".

Any help would be greatly appreciated. Thanks.

bgagnon 01-02-2019 07:22 AM

Hi yesmrvic,

Please send via email (instructions below) the entire trace options output.

To enable trace options output:
  • First, open SecureCRT's main File pull-down menu and select Trace Options. If you open the File pull down menu again you should see a checkmark next to Trace Options, indicating that troubleshooting output is now enabled.
  • Next, connect to the remote machine. With trace options enabled, you will notice debugging information displayed in the terminal window that isn't normally there by default when SecureCRT is attempting to establish a connection, and at certain times throughout the lifetime of the connection.
  • Once the problem occurs, please right-click inside the terminal window and choose Select All, then right-click again and choose Copy to transfer the information to the clipboard.
  • Finally, open a text editor, paste the information from the clipboard into the editor program, and save it as a text file.
Since trace options can contain sensitive information, feel free to send it as an attachment via email to Please reference "Attn Brenda - Forum Thread #13347" in the subject line.

NOTICE: The requested troubleshooting data may include sensitive information (usernames, passwords, publicly-accessible host names or IP addresses, etc.).

Please redact sensitive information that would not be appropriate for email communication prior to sending the requested information.

If there is sensitive information that must be conveyed in order to provide a complete picture of the scenario you're facing, please let us know and we will set up a secure upload mechanism that can be used.

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