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alexzs27 02-20-2013 01:20 AM

Keep on asking for license whenever i close the application

I've been using old secure crt version 5.0 and previously installed on my windows XP. Now i changed my laptop and i'm using Windows 7 64bit OS. I've been trying to re-install that secure crt 5.0 and able to register the license without problem..howeverwhenever i close my secure crt and re-open it again it will prompt me that "this eval copy of secureCRT has expired and asking to enter the license data again. I need help to figure out the problem.


rtb 02-20-2013 07:39 AM

Hi alexzs27,

This problem could be a result of SecureCRT 5.0 not being able to write data to the correct location on the machine due to permissions restrictions.

To overcome the issue, you will need to launch SecureCRT as an administrator. You can accomplish this by right-clicking on the shortcut you use to launch SecureCRT and selecting Run as administrator from the context menu. If your Windows account is an administrator account you should be able to launch SecureCRT using this method and register it successfully. If your Windows account is not an administrator account, you will need to provide credentials for an administrator account to make this work.

If the above doesn't solve the problem, please contact technical support by completing and submitting the following form:

alexzs27 02-20-2013 07:57 PM

Wow Todd, Thank you so much. That did the trick! Thanks for your support. I appreciate you help.


rtb 02-21-2013 12:00 PM

Hi alexzs27,

Thanks for the update. I am glad to hear that this issue is solved.

Please note that you are using a version of SecureCRT on an OS for which it was not designed. You may encounter other issues that don't have an easy fix.

The first version of SecureCRT that was considered compatible with Windows 7 was 6.5.4.

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