VanDyke Software Forums

VanDyke Software Forums (
-   General (
-   -   SecureCRT crash when starting zmodem download (

gan 02-10-2010 01:56 PM

SecureCRT crash when starting zmodem download
A colleague of mine is trying start a zmodem download from a server and everytime he try to start the transfer SecureCRT crash with the error "SecureCRT experienced a fatal error and must close....." then a crashdump is created.

He is using SecureCRT 6.5.1 Build 410 (x86) and Windows XP Professional SP3.

Is there somewhere i can upload the crashdump since it's a 18mb zip file?


rtb 02-10-2010 02:34 PM

Hi gan,

We do have options for you to upload the crash dump to us. To start the process, I will need you to send an email to with a subject of Attn: Todd - Forum Thread #4895.

Would you send this email when you have a chance?

gan 02-10-2010 03:34 PM

Thank you, I just sent the email.

By the way he was using version 6.5.0 when creating the crashdump. Tried a upgrade to 6.5.1 with the same result so it seems like both 6.5.0 and 6.5.1 have this problem.


rtb 02-10-2010 04:01 PM

Hi Gan,

Thanks for the update, and additional testing and information.

I have responded to your email so that you can upload the zipped crash dump. It would be helpful if you would upload a crash dump from 6.5.0 and 6.5.1. If you are not able to upload the second file, please respond to my email.

All times are GMT -6. The time now is 04:04 PM.